Tag Archives: gas-boiler-service

npower Urges Homeowners To Prepare For Cold Temperatures

npower, the UK based energy supplier, has revealed that it received an 80 per cent increase in call outs to homes with broken boilers last year and as a result, is urging homeowners to properly prepare themselves in preparation for the cold winter months ahead.

With the Met Office predicting cold snaps, it looks as though winter could finally be on its way and if last year’s temperatures are anything to go by, npower has predicted that some Brits could soon be experiencing problems with their heating systems in the run-up to the festive season.

Last year, npower, which services and repairs boilers, saw call outs to broken boilers increase by 80 per cent in December alone as a direct result of the fiercely cold weather. With the possibility of this year’s temperatures plunging well into minus figures, they are urging homeowners to prepare themselves. .

Chris Thewlis, operations manager for npower, says: “Many homeowners don’t give a second thought to their boiler until the cold weather kicks in. Having your boiler serviced beforehand could detect any small problem that might lead to a major disruption to your heating during a particularly chilly period. Dealing with a potential problem before it escalates could save you time and money.”

The cold weather in Britain often has homeowners calling in to their energy supplier and asking for a gas boiler service or repair. Though people with newer boilers may have repair costs covered by their warranties, many homeowners with older boilers face steep repair bills when their boiler breaks down. As a result, npower has urged people to service their boilers before the cold weather hits to avoid potentially expensive repair costs.

Chris also urged homeowners to make sure they have the right amount of loft insulation, which can be a key tool in heating a home. Loft insulation can also be a significant energy saver, saving homeowners money on energy bills as well as helping to keep them warm.

The recommended amount of loft insulation is 270mm, but government figures released by the Department of Energy and Climate Change earlier this year suggested that more than half of homes in the UK aren’t insulated properly.

Via EPR Network
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npower Hometeam Praised By Financial Expert Jasmine Birtles

npower hometeam has been named by Jasmine Birtles has a good example of a company who shares its ‘no claims’ cost savings with customers.

Broadcaster, financial expert and founder of Moneymagpie.com, Jasmine Birtles, has attacked British businesses which profit from insurance, cover and care products and then fail to share the cost savings with those customers who don’t make a claim.

Birtles has called for businesses to offer a form of ‘no claims bonus’ cash back and it seems British families feeling the squeeze agree. A survey of 2,000 consumers* released shows that nearly 80 per cent believe they should receive an annual cash pay-out if they don’t call on an insurance or care product.

Her comments add to the on-going PPI debate which has seen banks come under increasing pressure over insurance products. Yet Birtles is quick to point out that the problem is wide-spread across the consumer market.

She explained: “All sorts of corporations, from banks to insurance companies and energy providers, clearly benefit from cost to serve savings when customers don’t claim against their products or policies, but where’s the reward for these customers? Good business is a two-way thing where both sides should benefit. As the cost of living continues to rise, wouldn’t it be nice to see more big businesses sharing these savings with some sort of cash back?

“npower’s hometeam 50 boiler and central heating care is a good example, as it’s priced the same as British Gas’ homecare, but offers customers 50% cash back if they don’t have an emergency call out during their 12 month care plan. Currently, npower is the only boiler care provider offering anything like this.

“npower estimates it will be pay out more than £700,000 in cash back over the next 12 months, but if all energy providers did this, there could be cash back of more than £500million in customers’ pockets from the boiler care market alone.”**

If businesses followed this advice it actually might benefit them, as 81 per cent of consumers questioned in the npower survey said they would be more likely to choose a product if it offered some sort of cash back.

Via EPR Network
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npower Reveals Brits Haven’t Lost The Urge To Splurge

npower has revealed that even those British families might be feeling the squeeze, they haven’t lost our urge to splurge, with the average Brit expected to spend more than £70,000 on impulse buys over a lifetime.

A survey of more than 2,000 customers conducted by npower hometeam 50, which is currently giving cash back to thousands of customers, suggests that whilst half of people choose to save spare cash from their monthly income, triggers such as receiving birthday money, coming into an unexpected windfall such as cash back from a company, or a small win on the lottery, will result in a spur of the moment purchase.

More than a third of consumers treat themselves to an impulse buy at least once a week spending on average £21.34. That’s £1,114.56 a year and an incredible£70,217.28 forked out during the average adult lifetime. Surprisingly, men spend more on impulse buys than women frittering away £25.67 per week compared to a more frugal £18.89.

Items such as food, clothes, magazines and wine prove irresistible for girls when passing through the high street or supermarket, whilst books, shoes and toiletries also top the list for compulsive female shoppers. Predictably, food, beer and DVDs are the most common treats for their male counterparts.

Emily Stagg, from npower hometeam 50, said: “General consensus would have it that British consumers are trying to save every penny at the moment, but our research suggests that when we come into a small windfall, such as a small win on the lottery or cash back, we’re still more likely to treat ourselves or our loved ones.

“£20 a week might not seem a lot, but can add up to a huge amount over a lifetime. For £70,000 you could easily put a large deposit on a house, pay off all your debits or buy a sports car.”

70 per cent admit they are more likely to give in to temptation if there is a sale on. But 61 per cent of women firmly cite retail therapy as a reason for shopping on impulse, and often spend more money if they are feeling a bit down or depressed compared to just 38 per cent of men.

When it comes to confessing all to a partner, 33 per cent of girls admit they don’t bother telling him about their recent purchases. A fifth of couples argue regularly as a direct result of overspending each week, and 67 per cent of women admit they are definitely the worst for impulse buys.

Emily Stagg continued: “As part of our hometeam 50 product, we’ll be giving cashback to thousands of hometeam 50 customers over the next 12 months – that’s an awful lot of impulse buys.”

The cashback campaign will see hometeam 50 customers who signed up to the boiler care and central heating care product 12 months ago and who haven’t had to call out npower’s hometeam, receive 50% of the amount they paid npower, back.

Via EPR Network
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npower Announces The Big Turn On

npower has revealed that Tuesday 14 September is officially the day of The Big Turn On; when the majority of Brits awaken their heating from its summer slumber.

Statistics from npower hometeam, which installs, services and repairs boilers, show that Tuesday 14 September is the day when boilers across the country will whir back into action.

It’s easy to forget about boilers during the Great British Summer in all its varied and inconsistent glory, but as Brits make the move and flick that switch, npower hometeam reveals that it experienced a significant increase in calls regarding broken boilers in 2008 and 2009 and is expecting a similar rise this September 14th.

Richard Cotton, head of sales for npower hometeam, commented: “The unpredictability of British weather often leaves us tempted to reach for the heating in the first few weeks of September. But many homeowners don’t consider that their heating system has been dormant for some time after a hard winter’s work that lasted well into the start of the year.

“Having your boiler annually serviced should play an essential part in every household’s preparations for the colder months. It’s vital to make sure your boiler is in good working order and fix any problems early in the season, before the weather take a turn for the worst and you are relying on your heating system on a daily basis.”

npower hometeam is also keen to stress the importance of having boilers attended to by a qualified engineer after discovering the worrying trend of homeowners attempting to fix broken boilers themselves. While this may seem like the easiest solution, particularly if the weather takes a sudden turn for the worse, there can be financial and health and safety implications to DIY boiler maintenance.

Richard continued: “Attempts to service or repair a boiler should only be carried out by a qualified engineer as doing so yourself could lead to further damage and even carbon monoxide leaks. Homeowners looking to save money should steer away from DIY boiler maintenance and instead take advantage of our annual boiler care service, hometeam 50, which offers a guaranteed 50% No Call Out Cash Back after 12 months.

power, and the renewables sector in general.”

Via EPR Network
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npower Hometeam Hunts For Britains Oldest Boiler

npower hometeam has overseen the removal of hundreds of ancient boilers across the length and breadth of the country since the Government’s boiler scrappage scheme launched in January. Now npower hometeam is on a nationwide hunt to find Britain’s Oldest Boiler.

With record numbers of Brits taking advantage of the boiler scrappage scheme, which offers consumers £400 off a new, energy efficient boiler when replacing one which is G-Rated, hometeam engineers have uncovered several antique systems.

Inspired by these discoveries, npower hometeam is launching a nationwide hunt to find Britain’s Oldest Boiler.

Richard Cotton, head of sales for npower hometeam, commented: “If your boiler is particularly old – perhaps the same age as your grown-up children, or has been in the house longer than you have been married – you could be the owner of Britain’s Oldest Boiler.”

The owner of the oldest system uncovered will win £3,000 towards a brand new A-rated energy efficient boiler, and installation.

npower was the first energy supplier to pledge to continue its boiler scrappage scheme once the Government scheme closed, meaning consumers could still be eligible to receive as much as £400 towards the cost of a new boiler; almost a third off the cost of a typical installation.

Via EPR Network
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