Tag Archives: E.ON

Four Suppliers Join in Energy Price Fray Today

Today has officially been the busiest day of the year for energy price cuts with four suppliers announcing changes. The day started with E.ON knocking smaller rival First:Utility off the cheapest supplier spot by cutting its online prices by £19. But in a David and Goliath move, First:Utility hit back, cutting its online prices by £13 from £967 a year to £954 a year on average.

The move sees First:Utility back in place as Britain’s cheapest supplier, although E.ON’s plan is available countrywide while First:Utility’s plan is only available in 12 out of 14 energy regions.

ScottishPower also ventured into the fray, but its move was more cautious. It has cut its gas rates in 5 regions taking the annual bill on its Online Energy Saver 7 plan to £972 from £975.

The final moves of the day are on mainstream rather than online plans. EDF Energy has changed its direct debit discount for standard customers from a fixed annual discount to a 6% discount. This will cut bills for the average customer from £1,147 to £1,118. It is also cutting prices for gas only customers. These moves mean that EDF Energy now offers the cheapest dual fuel standard plan paying by monthly direct debit and is thecheapest gas only supplier.

Will Marples, energy expert at uSwitch.com, says: “Given the amount of speculation and debate about price cuts this week, these moves could be seen as a bit of a peace offering. They don’t have the impact of a full blown price cut, but in the run up to winter they will be welcome. Whether consumers will be completely appeased remains to be seen, but the key thing now is to move to one of these competitive plans to make sure you benefit from lower prices in time for winter.”

Via EPR Network
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E.ON Now Cheapest Energy Supplier

The online price war has claimed another casualty. E.ON has cut its prices on its FixOnline3 plan, knocking First:Utility off the cheapest supplier spot. The move ends First:Utility’s winning bid to go head-to-head with the big six suppliers on price. At £962 E.ON’s plan undercuts the smaller supplier by £5, but E.ON’s plan is also available countrywide while First:Utility’s plan is only available in 12 out of 14 energy regions.

E.ON’s price cut comes at the same time as it is writing to customers who are coming to the end of a fixed price deal. E.ON is moving them onto a new fixed price plan which costs £1,198 a year. However, customers would be better off moving to the supplier’s more competitive online plan instead, saving £236 in the process. There are no exit penalties to take into account before making the move.

Will Marples, energy expert at uSwitch.com, says: “This is great timing for E.ON customers who are coming to the end of their fixed price plan. The supplier has already contacted them with a view to moving them onto a new fixed price deal, but its online plan is now £236 cheaper. I suspect that many customers will be taking this option instead.

“Thankfully there are no exit penalties, so even if you have already been moved onto the fixed price plan it’s not too late to change your mind. All you have to do is let your supplier know.”

Via EPR Network
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Only 52% of Energy Customers Satisfied with Customer Service

A year of price cuts has seen the energy industry improve its image in the eyes of consumers, according to the latest independent Customer Satisfaction Report published today by uSwitch.com, the price comparison and switching service. 65% of energy customers are satisfied with their supplier – a 6% increase on last year when suppliers’ popularity suffered because of eye watering price hikes totalling 42% or £381.

However, while overall satisfaction levels have improved, there are still some key areas for concern, including customer service which remains a thorny issue with consumers. In fact, little over half of energy customers (52%) are satisfied with their supplier’s customer service and, tellingly, only 45% of people would recommend their supplier to somebody else. Despite price cuts averaging out at 4% or £54 in total this year, only 51% of customers think their supplier is giving them value for money. Although a 6% improvement on last year, it is still 5% lower than in 2007 when suppliers last cut prices.

Suppliers are engaged in an online price war, bringing out increasingly competitive new plans. But consumers are sceptical about whether their supplier has their best interests at heart. Only 40% of customers are satisfied that their supplier has them on their best deal.

The report, based on responses from over 5,000 energy customers in the UK, suggest that suppliers are gradually getting back on track, with satisfaction levels almost as high as those of October 2007, another price cut year. However, there are clear differences between the big six suppliers. While Scottish and Southern Energy (SSE) satisfies almost three quarters (73%) of its customers, poorest performer npower only satisfies 54%.

npower has been rated bottom for satisfaction by consumers for the second year running, but despite this has still seen an 8% improvement on last year. British Gas, which previously held the bottom slot (in 2007), has seen an 11% improvement in customer satisfaction this time.

Ann Robinson, Consumer Policy Director at uSwitch.com, says: “Last year’s hefty price increases damaged the public’s perception of energy suppliers. As a result, the industry saw a noticeable drop in satisfaction levels. This year, suppliers are starting to get back on track, winning customers over by cutting prices and bringing out increasingly competitive new plans. But if they are to make a real dent they have to focus on customer service – just 52% of people are happy with customer service, which is poor by any industry’s standards.

“With such clear differences between suppliers there is no excuse for consumers putting up with bad service. If you are not happy that you are on the best deal or getting value for money – speak to your supplier. Only around 1.3 million or 5% of households are on online energy plans and paying the cheapest energy prices in the market – consumers can do something about this. If you are still unhappy with the service you are getting, then it’s time to look around for a new supplier. There’s some good news here. Not only could you save up to £425 on your energy bill, but switching is also the one thing that suppliers consistently do well. Almost three quarters of customers (74%) are satisfied with this part of suppliers’ service.”

Via EPR Network
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E.ON Fires Latest Salvo in Online Price War

E.ON has launched a new fixed price online energy plan – FixOnline 3 – which allows consumers to fix their prices until 1st December, 2010. The plan is only available to those who will manage their account online and pay by monthly direct debit. In return, they will be paying the second lowest energy prices currently available in the market and will only be paying £1 more than if they were on the cheapest plan in the market.

E.ON’s new plan averages out at £984 a year, while EDF Energy’s average bill size comes in at £983. However, EDF Energy’s plan is only available in 10 out of 14 energy regions, which means that many households, including those in London, will not be able to benefit. E.ON, and British Gas which brought out a new competitive online plan only yesterday, will be able to target those areas missing out.

With suppliers cutting online prices, hopes are that it will encourage consumers to start paying by direct debit again. New uSwitch.com data revealed a 7.3% decline in the number of switchers opting to pay by direct debit. If the trend continues, it could result in 342,000 households ditching direct debits this year – and losing £33.5 million in discounts on their energy bills as a result.

Will Marples, energy expert at uSwitch.com, says: “To see two of the big six suppliers launch competitive new energy plans in as many days is great news both for consumers and the market. The price war is injecting new life into the market and making consumers sit up and take note. If they take advantage of the lower prices now available it will help them to manage their energy costs going forward.

“If consumers want to benefit they need to ditch their expensive standard plans and move to one of the new online energy plans. The average standard plan is £1,239 a year while the average online plan is now £1,015 a year – this is an easy saving of £224 a year for the average household. With winter fast approaching, it’s a saving households should definitely be looking to make.”

Via EPR Network
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Household Energy Prices Are Set To Tumble Again As E.ON Launches A New Online Energy Plan

The new plan sees E.ON become Britain’s second cheapest energy supplier, coming just behind EDF Energy. E.ON’s energy plan averages out at £1,017 a year, while EDF Energy’s average bill size comes in at £983. However, EDF Energy’s plan is only available in 10 out of 14 energy regions, which means that many households will not be able to benefit.

British Gas has been forced into third place by today’s move, leading to mounting speculation that Britain’s biggest supplier could make a bid to regain its crown by bringing out a market beating new plan. This would be even better news for consumers as it would push the cost of online energy plans down even further.

The online price war is also proving very timely for consumers coming off fixed price energy plans this year. There are 4.6 million UK households currently on fixed or capped energy plans – many of these were savvy enough to fix their prices last year therefore avoiding much of last year’s price hikes.

However, many of these plans are coming to an end and households will be thrown back onto the market. If they don’t act they could be pushed back onto a standard energy plan, which would see their annual bill increase by just under £100. However, if they take advantage and move to the cheapest online energy plan they could actually see their energy bill fall by £62.

Will Marples, energy expert at uSwitch.com, says: “The online price war is hotting up and energy prices are coming down as a result. If consumers want to benefit they need to ditch their expensive standard plans and move to one of the new online energy plans. The average standard plan is £1,239 a year while the average online plan is now £1,025 a year – this is an easy saving of £214 a year for the average household.

It’s also good news for people coming off low price fixed rate deals. They managed to avoid much of the 42% hike in prices last year and are still sitting on a competitive plan today. Now, as this plan comes to an end, they have the option to move online and save a further £62 on the cost of their energy. This is a real lifeline to those who were worried about where they were going to go next and who could see that moving back to a standard energy plan was going to cost them dear.”

Via EPR Network
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